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Access transition guides and communications
Personal accounts
Your complete guide (PDF) to the transition of MUFG Union Bank® personal accounts.
Your Deposit Account Agreement (PDF) provides the general rules that apply to the account(s) you have with U.S. Bank.
Welcome letter (PDF) for California Accounts, Pacific Rim Company Benefits or Global Expatriate Accounts
Business and corporate & commercial accounts
Your complete guide (PDF) to the transition of MUFG Union Bank® business and corporate and commercial banking accounts.
Your Deposit Account Agreement (PDF) provides the general rules that apply to the account(s) you have with U.S. Bank.
Welcome letter (PDF) for Global Expatriate Accounts
A mobile app that’s designed with you in mind.
After your account transfers, you'll be able to use your smartphone or mobile device to download the U.S. Bank Mobile App. Here are some of the tasks you’ll be able to complete online, on your phone, wherever you go:
- View your balances and available credit.
- Review e-statements and transactions.
- Manage and pay bills.
- Send1 and receive money with Zelle.®
- Deposit checks2 using the U.S. Bank Mobile App.3
- Find the nearest U.S. Bank branch or ATM.
Get answers to your account transition questions.
You’ll receive a new U.S. Bank Debit and/or ATM Card by July 15, 2023. If you haven’t received your new card by July 15, 2023, call 24-Hour banking at 800-USBANKS (872-2657). Until then, continue to use your Union Bank Debit and/or ATM Card as you always have.
After you receive your new card, be sure to:
- Activate and start using your new card for purchases right away.
- Verify any automatic payments have been updated with your new card information. Common payments include cell phone services and utility companies.
- Re-set up any Account Alerts that were set up with your Union Bank Debit Card.
- Re-establish any stop payments that were set up with your Union Bank Debit Card.
- Save your new card into your digital wallet or favorite device.
You’ll be able to use your current Union Bank Debit and/or ATM Card and your existing PIN number through July 31. Your Union Bank Debit and/or ATM Card will stop working on August 1, or when you activate your new U.S. Bank Debit and/or ATM Card, whichever comes first.
For now, your relationship with Union Bank shouldn’t change at all. You’ll still be able to visit your local branch or ATM and manage your accounts as you always have. You’ll receive free access to U.S. Bank ATMs when you use your Union Bank debit card, ATM card or credit card.
Union Bank personal, wealth management and business accounts will automatically start to move to U.S. Bank in May. Credit card and trust accounts will move in June. Please be on the lookout for important information about your account changes via email, letter and online.
Yes, Union Bank branches will open as U.S. Bank on May 30. U.S. Bank will stay in the California, Washington and Oregon markets that Union Bank currently serves. Although banking is increasingly being done online, we strongly believe the future of banking will combine technology with personal relationships – both do-it-yourself and do-it-together. If you’re looking for a nearby branch after the transition, you’ll have access to branches at usbank.com/locations.
U.S. Bank is committed to keeping Union Bank’s existing front-line workforce and welcomes them to our team on the West Coast.
After your account(s) convert to U.S. Bank you’ll be able to sign up for U.S. Bank mobile and online banking. We’re excited to make our industry-leading technologies, superior functionality and broader servicing options available to you.
We’re committed to keeping you fully informed throughout this process. We’ll provide timely communications via email, letter and online as further information becomes available.
To ensure you stay in the loop, we recommend you bookmark this page and visit often for the latest updates.
You won’t be able to deposit checks at ATMs beginning May 25 at 7 p.m. PT through May 29. Mobile check deposits will be unavailable beginning around 3 p.m. PT on May 26 through May 29. Consider cashing or depositing any checks before or after the transition.
Beginning May 26 at 3 p.m. PT, you won’t be able to make account updates, initiate new transactions or use mobile check deposit with Union Bank mobile and online banking. Payments scheduled to be paid after May 26 will be paid on the date requested, but they won’t appear in your balance and transaction history until you sign up for U.S. Bank mobile and online banking.
Contact us
For 24-hour U.S. Bank support
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