KNOWLEDGE BASE
How do I use your automated phone system to find out why my debit card was declined?
Our phone system can tell you why your debit card was declined.
- Call 800-USBANKS (872-2657) and follow the prompts to verify your identity.
- After you've been verified, select the checking account the debit card is tied to.
- Ask the automated system "Why was my debit card declined?".
- The system will review your account and provide the reason the card declined.
The debit card decline reasons are only available for three days.