KNOWLEDGE BASE

Can I update or cancel my foreign currency order after I place it?

No. Once you've placed your order, we begin processing right away. Please be sure to double check your order details before submitting your exchange. If you no longer need your order, return the currency to your local branch.

Full order returns within seven days of purchase:

  • We will buy back the currency at the same exchange rate used for purchase.
  • A $10 return fee applies.

 Full or partial returns after seven days of purchase:

  • We'll process your return at the current day's exchange rate.
  • A $10 fee applies to returns of $300 USD or less. 

Please note, due to economic and political conditions, there may be some circumstances where we cannot accept a return. To begin the return process, schedule an appointment with your local branch.

More information

Foreign exchange transactions occur when converting U.S. Dollars into a foreign currency, or vice versa. U.S. Bank determines in its discretion the applicable currency exchange rate it assigns to your foreign exchange transaction. We consider many factors in determining currency exchange rates, including our desired rate of return, risks taken, costs involved and services provided.

Our currency exchange rates are different from rates (1) offered or reported by third parties; (2) offered by us at a different time, at a different location, to different customers or for a different transaction amount; or (3) relating to different payment channels, media or products (such as bank notes, checks and wire transfers). The customer (and not U.S. Bank) is solely responsible for any liability or loss incurred relating to foreign exchange pricing fluctuation.