If you don't want to send and receive money through Zelle®, follow these steps to unenroll from the service. You can always re-enroll at any time if you change your mind. If you have more than one piece of information enrolled with Zelle®, repeat these steps to unenroll them.

To unenroll your mobile number or email address using digital banking

1. Choose Transfer & pay, select Send & request money with Zelle®, then choose Preferences.
2. Locate the information to unenroll, then select the applicable option.
   • Online banking users:
     1. Select Choose a mobile number or Choose an email.
     2. A pop-up window will appear; select Unenroll, then Save.
   • U.S. Bank Mobile App users:
     1. Select Choose enrolled number or Choose enrolled email.
     2. Select the radio button next to the information you want to unenroll.
     3. A pop-up window will appear, select Yes to complete the request. 

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.