It's easy to forget your username, but we can help you and any Shared Access users retrieve it. Choose the experience that works best for you. 

Finding your username using online banking

1. Choose Get login help below the Log In button.
2. Select I don't know my username listed under Username field. 
3. Choose Phone or Email to look up your account and select Continue.
4. Verify the last four digits of your Social Security number, then select Continue.
5. We will send you a six-digit code. Enter this in the requested field to get your username.  

Finding your username in the U.S. Bank Mobile App

1. Select Get login help on the login page.
2. Enter your phone number and the last four digits of your Social Security number, then select Continue.
3. Verify the last four digits of your Social Security number, then select Continue.
4. We will send you a six-digit code. Enter this in the requested field to get your username.

More information

If you have changed your phone number within the last three days, you may receive an error. Please call 800-USBANKS (872-2657) for help. We accept relay calls.