If you don't have your credit card, we can help. To have a new card sent to your address on file, follow the steps below. Or if you'd like to lock your card while you look for it, see: How do I lock or unlock my credit card?

If you need your card sent to a different address, give us a call at 800-285-8585. If you see purchases you didn't make, call us at 866-821-8411. We're here 24 hours a day to help. We accept relay calls.

To report your credit card as lost or stolen using online banking

1. From your dashboard, select the missing card.
2. Select Card controls from the three tabs in the middle. Then choose Lost or stolen card.
3. Let us know what happened to your card by picking from the list of options.
4. Select your card and any other cards you'd like to close and replace. Then choose Continue.
5. We'll help you lock your card(s) by selecting Lock card now. Then select Continue.
6. Enter the date your card(s) went missing and then select Continue.
7. Next let's review the recent transactions. Choose:
   • Yes, continue if the transactions are yours.
   • No, I don't if you don't recognize them.
8. If you selected more than one card, we'll review each card. If not, continue to the next step.
9. Confirm your shipping details and select Continue if everything looks right. 
10. Review the order details, then select Replace card. 

To report your card as lost or stolen using the U.S. Bank Mobile App

1. From the main menu select Manage cards, then choose the missing card.
2. Select Report card lost or stolen.
3. Let us know what happened to your card by picking from the list of options.
4. Select your card and any other cards you'd like to close and replace. Then choose Continue.
5. We'll help you lock your card(s) by selecting Lock card now. Then select Continue.
6. Enter the date your card(s) went missing and then select Continue.
7. Next let's review the recent transactions. Choose:
   • Yes, continue if the transactions are yours.
   • No, I don't if you don't recognize them.
8. If you selected more than one card, we'll review each card. If not, continue to the next step.
9. Confirm your shipping details and select Continue if everything looks right. 
10. Review the order details, then select Replace card. 

More information

While waiting for your new card to arrive, a virtual copy of your card is available in your digital banking. Your virtual card can be used online, at the ATM or wherever contactless purchases can be made. Please see: How do I find my credit card number (virtual card)?

To use your virtual card at the ATM or for a contactless purchase, add it to your mobile wallet. To add it, see: How do I add a credit card to my digital wallet?

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.