KNOWLEDGE BASE
What can I expect if my username has been compromised?
When your username is compromised, we need to take steps to ensure your information remains secure. To do this we will:
- Cancel your account numbers and issue new ones, along with new card(s).
- Mail you a letter to confirm your username has been compromised.
- We'll keep your login credentials locked until we hear back from you. This restricts all access to mobile and online banking.
Additional information:
Usernames can be disabled for security or fraud reasons such as:
- Your login credentials are believed to be compromised by a hacker, key logger, virus, lost computer, etc.
- Other personal information was compromised that can be used to retrieve your username or password.
Your account numbers need to be cancelled and reissued in order for your username to be enabled. Call us at 800-USBANKS (872-2657) to enable your username. We accept relay calls.