Did you forget your username and/or password? You can retrieve your username and reset your password in your digital banking. Here's how:

How to get login help in Online banking 

To find your username:

1. Select Get login help below the Log In button.
2. Select I don't know my username listed under Username/Personal ID. 
3. Choose your Phone or Email to verify your account and select Continue.
4. Verify the last 4 digits of your Social Security number, then select Continue. We will send you a six-digit verification code.
5. Next, your username will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
6. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.

To reset your password:

1. Select Get login help below the Log in button.
2. Type in your username and select Continue. 
3. Provide the last 4 digits of your Social Security number and any other requested information.
4. Choose your verification method.
5. Once your verified, you'll be prompted to change your password.

How to get login help in the U.S. Bank Mobile App 

1. Select Get login help on the login page.
2. Enter your phone number and the last 4 digits of your Social Security number then select Continue.
3. We will send a One-time passcode to the number provided. Enter it and select Continue.
4. Next, your username will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
5. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.
6. You can then choose to set up face or fingerprint login if your device qualifies. Otherwise select Log in to return to the login page. 

More information

If you don't have a SSN/TIN enter zeros in place of numbers. Accounts that don't have a PIN will be prompted for a ZIP code.

If you have changed your phone number within the last three days, please call 877-202-0043 for help. We accept relay calls.