KNOWLEDGE BASE

How do I report fraud on my account?

Contact us if you have fraud concerns or see potential fraud on any account. Especially if your personal information was compromised. 

Consumer or business credit cards, personal lines, and ATM/debit cards

For a fraud block on a card, or to report new account opening fraud, call Cardmember Service Fraud Detection at 866-821-8411.
For new or existing fraud claims, call Cardmember Service Fraud Operations at 866-737-6844 (new) or 800-254-9874 (existing).
Cardmember Service fraud departments are open 24 hours a day, seven days a week. 

Checking or savings accounts, home equity lines of credit, and cash flow-managers

To report identity theft or start a fraud claim on an unauthorized ACH transfer, wire transfer, or check fraud, call the Fraud Liaison Center at 877-595-6256. We're open from 8 a.m. to 9 p.m. CT, Sunday through Saturday.