KNOWLEDGE BASE

Why did I get a paper statement if I've chosen to go paperless?

Even if you’ve gone paperless, there are some communications we must send as a physical notice. For efficiency, a paper statement may be mailed instead of a separate letter.

Check for any extra inserts within the envelope and review the “Important messages” section of the statement to find out more. Examples include the yearly Privacy Pledge notice or a change in terms to an account.