There are many different reasons a transaction may be declined. Here are the most common reasons:
- The card isn't activated.
- Attempts to exceed your daily transaction amount.
- Lack of available funds.
- Expired card information is being used.
- Possible magnetic strip damage (in this case, you'll need a new card).
- PIN was entered incorrectly.
- Transactions originating in the following countries due to current sanctions. This is because we're required to restrict access or transactions in a sanctioned country.
- Cuba
- Iran
- Iraq
- North Korea
- Burma (Myanmar)
- Sudan
- Syria
If you’re not sure why your card was declined, you can:
If you’d like to be notified when card is declined, you can add declined transactions alerts. See, How do I add or remove account alerts?