If you don't have your debit card, we can help.

• To order a new card sent to your address on file using digital banking, follow the steps below.
• We've recently enhanced our automated phone system. It's a great way to order a replacement debit card without the need to talk to a banker. See also: How do I use your automated phone system to get a replacement debit card?
• If you'd like to lock your card while you look for it, see also: How do I lock or unlock my debit card?
• If you need your card sent to a different address, give us a call. You can reach us at 800-USBANKS (872-2657). We accept relay calls.

Report your debit card as lost or stolen using online banking

1. From your account dashboard, select the checking account your debit card is associated with.  
2. Select the Card controls option from the transaction section.
3. Choose Lost or stolen card under "protect".  
4. Select whether your card was lost, stolen, or never received.
5. Choose the card(s) you'd like to close and replace, then select Continue.
6. We'll lock your card(s); select Continue.
7. Enter the date your card(s) went missing and select Continue.
8. Next review the recent transactions. Choose:
   • Yes, continue if the transactions are yours. Then proceed to the next step.
   • No, I don't if you don't recognize them. You'll be directed to call the number on your screen to start a fraud case. 
9. Choose to keep the same PIN or not and select Continue.
10. Choose a new card design (if there's other design options available) or keep the same design. Then select Continue.
11. Confirm your shipping details and select Continue if everything looks right. 
12. Review the order details. if it's correct, select Replace card. 

Report your debit card as lost or stolen using the U.S. Bank Mobile App:

1. From the main menu choose Manage cards, then choose the card(s) you'd like to close and replace,
2. Select Report card lost or stolen (you may need to scroll to locate it).
3. We'll lock your card(s); select Continue.
4. Enter the date your card(s) went missing and select Continue.
5. Next review the recent transactions. Choose:
   • Yes, continue if the transactions are yours. Then proceed to the next step.
   • No, I don't if you don't recognize them. You'll be directed to call the number on your screen to start a fraud case. 
6. Choose to keep the same PIN or not and select Continue.
7. Choose a new card design (if there's other design options available) or keep the same design. Then select Continue.
8. Confirm your shipping details and select Continue if everything looks right. 
9. Review the order details. if it's correct, select Replace card.  

More information

While waiting for your new card to arrive, a virtual copy is available in your digital banking. It can be used online, at the ATM or wherever contactless purchases can be made. Please see: How do I find my debit card number (virtual card)?

To use your virtual card at the ATM or for a contactless purchase, add it to your mobile wallet. See also: How do I add a debit card to my digital wallet?

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.