EBPP is a system that allows bills to be created, delivered and paid online. U.S. Bank eBill Service is an EBPP that streamlines biller operations, reduces costs and provides a fast, simple and secure way for customers to view and pay bills.
Let customers access and pay bills the way they want.
What matters most is exceeding your customers’ expectations, while improving your billing processes. Watch how eBill Service enables consumers to pay bills conveniently, whether it’s by computer, by text or through an optimized mobile experience.
Offer choices for customers to make secure ebill payments.
Drive digital adoption with multiple payment channels, methods and frequency options all while improving overall customer satisfaction and retention.
Payment Channels
- Online and mobile payments
- Pay-by-Text
- Interactive Voice Response (IVR)
- Artificial Intelligence using an online 24/7 chatbot
- Facebook Messenger
- Client customer service
Payment Methods
- Coming soon: Apple Pay® and Google Pay™
- E-check
- Credit cards
Payment Frequency
- One-Time (guest payment)
- Recurring
- AutoPay
Enable payment flexibility with a self-servicing portal.
Once you select U.S. Bank, using our self-service portal, customers can easily make payments by logging in or utilizing the one-time guest payment feature. When logged in, customers can also schedule payments, view statements, and sign up for paperless billing.
Self-service features include:
- Paperless billing enrollment
- Timely text or email alert enrollment
- Pay-by-Text enrollment
- Recurring payments
- Current and historical bills
- Payment history
- 24/7 chatbot to answer questions
Manage your business with more peace of mind.
Use our eBill Service administrative portal to enable your staff to complete tasks that enhances your operational efficiency.
- Schedule and manage payments on behalf of your customers.
- View customer payment history and answer general inquiries.
- Consolidate payment collections, settlements and remittances from multiple channels.
- Ensure data and privacy protection with built-in security that adheres to PCI DSS and ADA (online) compliance standards.
- Access multiple robust reports to download and view, including reports for settlement, customers, electronic notifications, intra-day, card expiry, notifications and audits.
- Access to VantagePoint™, our premier receivables center, which provides receivables automation in one integrated solution.
Get answers to your electronic billing and eBill Service questions.
Electronic bills, also known as eBills, are a convenient bill displayed online. Our eBill Service is an effective solution for delivering electronic bills to customers and collecting utility payments, insurance premiums, auto or mortgage payments, membership fees and charitable donations. You can also use it to collect payments for state, county and city government clients, such as taxes, licensing fees, vehicle registrations, child support, permits, parking tickets and traffic violations, among others.
eBill Service consolidates payment collections, settlements and remittances from multiple channels, eliminating check collection, return items and exception handling. Alternative payment channels improve cash flow and decrease receivable process costs.
Get expert guidance to implement eBill Service.
Luxury jeweler enhances the digital billing and payment experience.
Borsheims, a Berkshire Hathaway company, is meeting rising customer demands and generating operating efficiencies with the U.S. Bank eBill Service.
Real estate lender improves customer experience with EBPP.
Tailor Ridge Capital Management implemented a scalable eBill service to address the virtual work environment during the pandemic.
Use electronic billing to improve government payments.
The pandemic has altered preferences for processing government payments with shifts toward electronic billing. Read how EBPP is changing public sector banking – and what you need to know to stay ahead in today’s rapidly changing environment.
Start of disclosure content