Client Story: Ag Processing Inc (AGP^®)

Getting the program off the ground

U.S. Bank helped AGP identify vendors that already were accepting card payments from their other customers, and thus likely would be receptive to AGP’s implementation of the virtual payments solution. “That made the initial vendor campaign very successful,” Droescher notes.

The internal AGP team worked with representatives from U.S. Bank who were responsible for project management, vendor enrollment and technical support, among other functions. The two groups help weekly conference calls to discuss goals and implementation progress, as the project partners worked to enroll as many vendors as possible to maximize AGP’s cost savings and efficiencies.

Promoting Virtual Pay with vendors

U.S. Bank provided email communications that AGP sent to its vendors to make them aware of the new payment option, explain the program rollout and highlight benefits they could expect, such as a streamlined accounts payable process. U.S. Bank also worked with Visa to identify card-accepting vendors, and then contacted them by phone to bring them into the program. Once U.S. Bank provided a list of enroll vendors, AGP updated its accounts payable master file to switch those vendors from check to virtual payments.

Training A/P staff on the new process

At the time AGP implemented virtual payments, its accounts payable staff was decentralized, so the team used webinars to help these employees learn about the new system. “U.S. Bank was instrumental in developing the training material when we rolled out the process to accounts payable personnel in the field,” Droescher says.

The new process for paying vendors is similar to the process used to pay them with checks. Vendors send invoices that AGP employees review and approve for payment. This may include validating them against purchase orders. The invoices are then submitted for payment.

The difference comes at the point of payment. Vendors are set up in AGO’s accounts payable system for virtual payments, so their payments don’t require checks to be issued and mailed. AGP sends electronic instruction files to U.S. Bank. Unique, one-time-use account numbers are generated for each supplier in the exact payment amount and authorized for a specific time period. Vendors are notified of a payment via a secure email that contains processing instructions and remittance detail. Once retrieved, payments are processed like any other credit card payment, after which the account number becomes invalid.

Maintaining a successful virtual payments program

AGP promotes virtual payments to all new vendors. If they decline, the company promotes an Automated Clearing House (ACH) electronic payment option, which Droescher says has attracted a growing number of vendors after COVID-19 required their accounts receivable staff to work remotely. Checks remain a third option that some AGP suppliers still prefer.

AGP has been able to maintain a steady $19-$20 million in annual virtual payments by having U.S. Bank spearhead supplier enablement campaigns every 18 to 24 months.

“U.S. Bank has done a great job with the campaigns. They know the program inside and our and act as an extension of AGP in marketing virtual payments to our suppliers,” Droescher says. “The bank is a strong player in card solutions, which has made converting to the Virtual Pay program – and maintaining it – pretty easy.”