Helpful video with guidance how to complete your mortgage assistance application

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Logo: US Bank. Text: Equal Housing Lender, Member FDIC, Copyright 2024 U.S. Bank.

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SPEAKER: Thank you for taking the first steps in seeking mortgage assistance.

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New screen. Text: Mortgage assistance.

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We're here to help you through the application process to determine programs for which you may qualify.

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Animation: A woman sits at a desk with a monitor and a mug of coffee.

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Whether you've already applied or are planning on doing so, we have some best practices to help support you through the process.

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There are several different types of assistance programs that may be available. In order to determine qualification, you'll need to submit a complete and accurate application to us online or through the mail.

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If you've already applied and we need additional information, you'll receive a letter from us, outlining what you'll need to provide. If you haven't yet applied, get started at usbank.com/mortgagehelp.

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This address is typed into an address bar on a web browser.

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Here you can see an overview of assistance programs, answers to frequently asked questions, and instructions to apply.

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Sections on a the website.

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If you've already applied, you can also log in to check for status updates of your review and check for any additional information being requested to advance your review. As you're working through your application, please note the following guidance to help you avoid common errors.

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A list of items labeled guidelines with a checkbox.

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Ensure all legal names listed on your monthly billing statement are accurately stated in the application. This includes any names that may need to be altered or removed due to a marriage, divorce, death, or other reason. If corrections are required, contact us by phone at 855-698-7627 to resolve. Please be prepared to submit the applicable documentation to support the change.

Include requested documentation for each borrower that's listed on the mortgage or deed.

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Explain your hardship in full, including reason, start date, and how long you expect it to last. Provide pay stubs for at least the most recent 30 days.

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New screen. Animation: A pay stub.

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Make sure the entire pay stub is included, including the full ledger of income and withholdings. Clearly explain the frequency of any bonus or incentive payments, if applicable.

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If self-employed, include a profit and loss statement with business or individual name. Income and expenses must be mathematically accurate, and the document must be signed and dated. Supply two consecutive months of proof to validate any household benefit income, such as social security, VA, child support, unemployment, pension, or annuities.

Awards letters are used to validate household income not otherwise captured through a pay stub or benefits letter. Be sure your awards letters include the recipient's name, award amount, and the award frequency.

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Before submitting your application, please take the time to ensure that each question has a response.

If you're filling out a paper application and there are questions that don't apply to your situation, your response should indicate "zero" or "N/A".

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Animation: A phone captures an image of the application.

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If you're uploading pictures of a paper application online, please ensure all pages are included, legible, and the document is fully scanned.

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New screen. Text: Questions?

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If you have additional questions about applying for assistance, visit us online at usbank.com/mortgagehelp. You can also call us at 855-698-7627 to speak with a relationship manager.

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Text: 1-855-698-7627. Animation: A document slides into an envelope. A red bell rings.

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important that you don't delay in requesting assistance or completing your application. The earlier you complete your application, the more options you may have. Thank you for putting your trust in us.

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Logo: US Bank. Text: Equal Housing Lender, Member FDIC, Copyright 2024 U.S. Bank.